Front Desk

Today at the Marriott we spoke with Micheal the Front office manager. He gave us a tour of the departments in that are Incorporated with the front (Front Desk, Bell men, Concierge, and AYS). Micheal explained to us that the front desk needs to have good communication or else no one will know whats going on in the different departments. They also need to have communication with the housekeeping staff to know which rooms are clean, which rooms need to be cleaned, and if there are any late arrivals or early check-outs. After we were done with our tour we were divided into each sub-department. I was at the front desk. At the front desk you need to be smiling at ALL times. Its very important to make a good impression because other than the bellmen, you are the first person that a guest sees in the hotel. I don't really enjoy working in the front of the house, but it was to to get an idea of the responsibilities a front desk clerk has.

2-3-09 The Desmond

Instead of going to the Marriott this week, a select few of us wrote essays and were invited to do an internship at the Desmond Hotel. I was chosen to work with the GM John D'Adamo. When I work up that morning I wasn't feeling well and was very nervous about working with the General Manager. Some how I managed to encourage myself to get out of bed, get a little dressed up and get out there. When we arrived at the hotel with Mrs. Menzis and ex. chef Haas, we we given bagels and fruit as a breakfast treat. We then met up with our mentors for the day, except me because the GM was in a meeting so I learned about marketing with Dianna. Then later I worked with John on budgeting, forecasting, and learning the basic lay-out of the hotel. The hotel was beautiful, and had a breath taking atrium.

Room Service 1-20-09

Today I was in Room Service again with Joel. There was a really big order going up to a suite so we had to get the cart cleaned. We also had to set up two baskets with 6 rolls each in them but we couldn't find any... So we ventured into the freezer and found some. We put them on a tray and popped them in an oven for 5 minutes. While they were warming up, we filled a couple cups with salad dressing and set up the cart with some ketchup, mustard, and mayonnaise. We also gave them some salt and pepper shakers and a pretty white flower. Joel said that its a good idea to give them a card with his name, what time he set up the order, and if they enjoyed the service because it was such a large order. We pulled the rolls out of the oven and put them and some butter in a basket. We picked up 2 salads, 2 sandwiches, and 3 cups of soup. We brought it to the 5th floor to a well dressed man who seemed pretty excited about the inauguration.

1-13-09 Room Service

Today I was in the Room Service department. When we arrived, my mentor Joel wasn't in his office. Instead of sitting in his office, I looked for something I could do while he was gone. Near the dishwashing station, I noticed Joel's carts were covered with dishes and garbage, and were kind of in the way. So I took it apon myself to stack up the dishes, throw out the garbage, put the dirty napkins in the wash bin, and wiped the carts down. I then brought them (and the salt/pepper shakers because they dont get thrown away) back into his office. When he came into his office he was very thankful that i helped.