Front Desk

Today at the Marriott we spoke with Micheal the Front office manager. He gave us a tour of the departments in that are Incorporated with the front (Front Desk, Bell men, Concierge, and AYS). Micheal explained to us that the front desk needs to have good communication or else no one will know whats going on in the different departments. They also need to have communication with the housekeeping staff to know which rooms are clean, which rooms need to be cleaned, and if there are any late arrivals or early check-outs. After we were done with our tour we were divided into each sub-department. I was at the front desk. At the front desk you need to be smiling at ALL times. Its very important to make a good impression because other than the bellmen, you are the first person that a guest sees in the hotel. I don't really enjoy working in the front of the house, but it was to to get an idea of the responsibilities a front desk clerk has.