Marriott 12-2-08

Today I worked with Joel in Room Service. When I first met up with Joel he was setting up a rather large cart with Lemons, limes, bottled water, glasses(with lids), Mini bottles of ketchup and mustard, ice, rolls, silverware, sodas, straws, and plates. He had a huge order that he needed to bring to a conference in the Board room. Before heading out, we stopped in the kitchen to pick up the actual meals which consisted of Cesar salads, chicken, and wraps. Dan, the restaurant manager carried the meals while Joel pushed the cart, and I opened and closed the doors. After that Joel explained how room service gets the orders. Guests can either write out a door hanging menu, or call down and place the order verbally. After the order is placed, Joel sets up the cart and brings the guest their meal. When the guests are done, he goes back up to the room and gathers up their trays. Joel buses his own carts and makes sure that he has a fully stocked office so the guests can get their orders on time. I think this was my favorite day at the Marriott because I finally got to see the hotel. I got to see what the rooms looked like, and even got to see the bar. I like room service, and Joel had some crazy stories of people he's met, rooms that had been trashed, and even mistakes he's made on the job. At the very end when we were bringing a cart down with dirty dishes Joel dropped an Ashley Glass and had to clean it up quick that was someone didn't step on it an get hurt.